COVID-19 and Webster Vienna


This page will be updated regularly. 

Policies and Procedures 

  • WVPU Guidance in the context of Covid-19 positive case among the student body – As of September 17, 2020;
  • Mandatory face-covering policy - As of August 13th, 2020.

Important communications

  • Update of COVID-19 Task Force – as of September 17th, 2020;
  • Message about COVID-19 Procedures - As of August 26th, 2020;
  • Message about safety measures and course modality - As of August 13th, 2020;
  • Message about campus opening, course evaluation for the summer term, hybrid teaching and books for fall, student survey and virtual town hall, student's FAQ - As of June 22nd, 2020;
  • Student update about summer classes, registration, and student services - As of April 3rd, 2020;
  • Student update about campus closure, Spring II classes, and online student services - As of March 20th, 2020; and
  • Message about COVID-19, Spring II classes, student services, and university operations - As of March 10th, 2020.

Members of WVPU COVID-19 Task Force

  • Nora Binder, Head of Human Resources
  • Johannes Pollak, Rector
  • Michael Postmann, Head of Finance and Administration
  • Loren Sandoval, President of the Student Government
  • Ralph Schöllhammer, Chair, WVPU Works Council
  • Samuel R. Schubert, Associate Director
  • Adam Louis Troldahl, Chair, University Senate 


COVID-19 FAQ for Student




Can I access the campus, particularly the library and labs?

The campus is open from Monday to Thursday from 8:00 am to 10:00 pm and on Friday from 8:00 am to 7:30 pm.

For contact tracing to work, it is necessary that you sign in at the entrance when you first enter the building and do so again in class, and in the library when using any study spaces.


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Will I be able to continue my studies even if I cannot come to campus?

In Fall 2020, WVPU plans to teach courses either fully online or in hybrid mode. The hybrid mode includes in-person, face-to-face instruction with synchronous audio/video (live-streamed) and recordings then posted to WorldClassroom for asynchronous retrieval to accommodate students who still face travel and visa issues or have concerns that prevent them from being present. Remote also includes both synchronous and asynchronous components but no in-person teaching.   

All classrooms have been equipped to accommodate those needs. You will be able to access your course through Canvas/World Classroom, our university’s online learning platform.


Will all classes be available as hybrid (on-site as well as remote)?

No! Some classes may be held entirely online with both scheduled synchronous audio/video (live-streamed) and additional features.


How do I find out if my course is entirely online?

Look at courses@wvpu and look at the title of the class for the term “(Remote)”


Do classes continue according to the same schedule?

Yes. Classes will take place according to the scheduled meeting times when professors provide direct video feeds for their lectures. If you have difficulties attending the class due to large time differences, please check with your professor for details.


What is the World Classroom (Canvas)?

All classes that meet face-to-face have a course home page in World Classroom (aka Canvas). WVPU uses World Classroom as online platform to enhance learning in traditional classes. Some of the features your instructor may choose to include are email messaging, discussion boards, grades, uploaded reference materials and slides, quizzes, and online syllabi, etc.

You can log in directly at or You can access your courses via the student tab in connections at

For additional information on how to use World Classroom please visit the following useful links:

  • World Classroom: Online Course Tour (Note: Not all features may be used for your classes)
  • World Classroom FAQS: Find the answers to your specific World Classroom questions through the FAQ site. The site is searchable by keyword and contains step-by-step instructions on how to perform many common functions in World Classroom.

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How do I access my class online?

Login to using your / Connections user ID (first part of your email address) and password. For example, user id: ‘bobsmith45’ and password: ‘password’.


What is my Connections ID?

It is an ID that is assigned to every Webster student, staff, or faculty. It provides access to most of our electronic systems, including e-mail, Office 365, Adobe Cloud and the Connections web portal. Example: If your Webster email address is, your Connections ID would be johndoe123.

For more information, please see: Connections FAQs
To access connections:


How do I reset my Connections password?

Connections passwords are managed by Office 365. Your Connections password will always be the same as your Office 365 password. To reset your Connections password, go to the Office 365 password reset page here.


What do I do if the online access doesn’t work/ if my courses don’t appear in the World Classroom (Canvas)?

Communicate with your instructor and department coordinator by email.

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Is there an App I can use on my mobile device?

Yes. Apps are available for iOS and Android at their respective stores, called Canvas Student. User Guides are available at There is also an App for ZOOM if you feel you need it also available at the respective stores.


Can I initiate online meetings?

Yes. WebEx is being replaced by Zoom, which is now available to students, faculty, and staff at Zoom provides a robust cloud-based solution for audio and video conferencing, online meetings, breakout room options, chat, and collaboration.



How do I join a ZOOM meeting / How do I participate in a live lecture via the online platform?

When instructors decide to offer live lectures online, you will see links inside your course’s World Classroom page. 


What I do if I have no wifi or audio/video technology on my computer?

You have two options. You can dial-in directly via a toll-free number in your country or you can join through the WebEx app on your phone. For dial-in in Austria, the toll-free number is 0800-29-7266. You will need the Access Code for the meeting, which will be included in the meeting invitation.

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 I don't know how ZOOM works?

Webster University offers detailed information and tutorials on their website


How do I register for courses in Fall 2020?

Students who have not registered for Fall 2020 courses should complete the Registration Sheet here and submit it to their advisor for signature and approval. Due to access and mobility restrictions, signatures may be electronic, and approvals confirmed by email. Once signed, the student should forward the Registration Sheet to their Department Coordinator to be enrolled.


How do I drop a course from my fall 2020 schedule?

Send a list of the courses you wish to drop to your departmental coordinator who will forward it for processing. Drop requests can be submitted until Friday of week 1.


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How can I get my books for my fall classes?

Textbooks and other printed materials required for Webster Vienna coursework are complementary with tuition. To collect these materials, you have to come to the Textbook Service located on the 4th floor. Opening hours will be posted on the textbook service and on the textbook service website. Please bring your student card, the course name, and number as well as the name of the course instructor to help us make sure you get the right books. Please wear a mask and keep your distance while waiting on line. If the service is not available, please ask at the library front desk.

If you are not able to attend classes on campus due to visa issues, travel restrictions, or other limitations but will join remotely, we ask you to plan to order your books from your preferred suppliers. The university will reimburse you for all approved book purchases. To find out which book(s) you need to order, check the syllabi for your classes here.

Our librarian Benjamin Fasching-Gray recommends that students in Vienna order from Facultas (, but if you are in your home country you may order from any vendor you prefer. Booksellers that serve local universities may have your books in stock. The university will reimburse you for all approved book purchases.

To request reimbursement for your textbooks, please :

  1. Fill out the reimbursement form;
  2. Send the form to your advisor for approval; and
  3. Send the approval email from your advisor, the form, and the invoice/proof of payment for the book to after the end of the first week of the term (after add/drop period is over). You will be refunded in full via bank transfer within seven working days upon submission of your request for reimbursement.


I am a study abroad student. Who do I contact for information related to study abroad activities?

Related questions can be addressed to our Student Resource Center by email at


Will thesis defenses happen on campus? What happens if I can still not come to Vienna?

Thesis defenses can be scheduled on campus at any time through your department coordinator. However, if you still face travel or visa restrictions, your thesis defenses may be conducted via video conference. Your departmental coordinators will arrange and communicate the necessary details.


I left Vienna before the lockdown and now I face travel restrictions. I can’t finish the lab work connected to my thesis. What can I do?

Theses delayed due to pandemic related travel restrictions will receive incompletes for grades, and students will be given appropriate extensions.


What happens if I have a scheduled thesis defense during the closure period?

All thesis defenses will be conducted via video conference. Your departmental coordinators will arrange and communicate the necessary details.

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I have been awarded a Webster Vienna Training Scholarship (WVTS) in Fall 2020. What if I face travel restrictions?

If you cannot come to Vienna due to travel or visa issues, please inform the finance office immediately at In this case, you will not be able to receive the WVTS and your scholarship will be given to someone else. If you have to leave Vienna during the semester due to unforeseen reasons, you will be credited with the scholarship to your student account for the actual time you worked.


What do I do if my travel is disrupted or I am in quarantine and I am unable to join classes in Fall 2020?

Please inform your instructor. You can continue to participate in the class remotely via the online components.


What if I cannot attend courses in person this Fall, due to restrictions by the local or national government in my country/or in Austria?

Current students with valid residence permits should be able to return to Austria and begin courses on campus in the Fall semester.

Newly-admitted students who are not able to travel to Austria due to government restrictions or delays with entry visas / student residence permits will still be able to start their programs on time through WVPU’s remote/online platforms and electronic communication with their professors. If you have specific concerns or questions related to this subject, please email us at


How can I request my official documents (Certificate of Enrolment, “Studienblatt” & Proof of Performance)?

You can submit your request for official documents via email to the Registration Officer, Ms. Petra Bocus-Thurn and she will send you an electronic copy. Please make sure to use your email address and to include your student ID number.

Please note that WVPU does not issue official transcripts. To order your official transcript please go to



Can I still submit my application for my student residence permit while the Austrian government restrictions are in place?

Yes. Residence permit applications must be submitted in writing before your current residence permit expires. You can submit your application and all documents you have available to or by post.

The Austrian immigration authorities are regularly updating their procedures to meet growing demand. Please visit this website for the latest information on residence permit application procedures.

New students submitting their first student residence permit application need to make an appointment at the Austrian consulate of their country or region. Please visit your consulate’s website for more information on it’s opening and appointment system. New students coming from countries that do not face travel restriction and do not require a visa to enter Austria can schedule an appointment to submit their first-time student residence permit application.


I'm outside of Austria, and my student residence permit is still valid. Will I be allowed to travel to Austria?

Yes. If your student residence permit is still valid, you will be able to enter Austria even if your country is subject to pandemic-related travel restrictions. Upon entry, you will need to provide a negative COVID-19 test that was taken within 4 days of your travel to Austria or adhere to a strict 14-day quarantine.


I'm outside of Austria, and I applied for my student residence permit extension in writing. My current student residence permit expired. Will I be allowed to travel to Austria?

Please contact for guidance.


I need a Certificate of Enrollment for my application to extend my student residence permit. What do I do?

As long as Webster Vienna’s campus is closed, you can submit your request for official documents via email to the Registration Officer, Ms. Petra Bocus-Thurn and she will send you an electronic copy. Please make sure to use your email address and to include your student ID number.



I think that I may have the COVID-19 Virus. What should I do?

Please follow the procedure outlined in WVPU Guidance in the context of Covid-19 positive case among the student body.


If I have general questions in English about COVID-19, who should I ask?

The Austrian Agency for Health and Food Safety (AGES) offers a hotline to provide information on the virus, which can be reached at 0800 555 621.

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Message about safety measures and course modality - As of August 13, 2020